Refund policy

Refund Policy

7-Day Refund Guarantee
VRDO wants you to feel confident purchasing any service on the platform. If you're not satisfied with the work delivered, you can request a full refund within **7 calendar days** of your order being completed.

After the 7-day window closes, the order is no longer eligible for a refund under this guarantee.

What's Covered
You can request a refund if:

The deliverables you received don't match what was described on the product page
The work delivered is incomplete, missing agreed components, or not to a professional standard
You provided the required information and access, and the service still wasn't delivered as scoped

Refund requests are reviewed against the original product's stated scope and deliverables what was promised is what we check the delivered work against.

What's Not Covered

The 7-day guarantee is about the work delivered, not about outcomes outside our control. It does not cover:

Search engine rankings, organic traffic, or lead volume
AI citations, AI mentions, or appearances in tools like ChatGPT, Google AI Overviews, Perplexity, or Gemini
Performance of paid ad campaigns once they're live (ad platforms, competition, and market conditions all play a role)
Results affected by changes you make to your site, account, or campaigns after delivery
Delays caused by late or incomplete information, approvals, or access on your end

Results like rankings and traffic depend on factors no platform can guarantee search algorithms, competition, and market conditions all play a part. Because of this, we don't tie refunds to results we can't control. We tie them to whether the work itself was delivered as described.

How to Request a Refund

1. Contact our support team within 7 calendar days of order completion
2. Include your order number and a short explanation of the issue
3. We'll review the request against the order's original scope and deliverables
4. You'll get a decision within [X business days]
5. Approved refunds are processed back to your original payment method within [X business days]

Partial Deliveries
If part of an order was delivered and part wasn't, we may offer a partial refund reflecting the undelivered portion, rather than a full refund — this is assessed case by case.

Questions
If you're unsure whether your order qualifies, reach out before the 7-day window closes at **[support email]**. We'd rather clarify upfront than have you miss the window waiting to ask.