Refund policy

7-Day Refund Policy

At VRDO, we want you to feel confident when purchasing a service from our platform. If you're not satisfied because the delivered work does not meet the service scope described on the relevant product page, you may request a refund within 7 calendar days of order completion.

After the 7-day period has ended, the order will generally no longer be eligible for a refund under this policy.

What's Covered

You may request a refund if:

  • The delivered work does not match the scope or deliverables described on the product page.
  • The work is incomplete or missing agreed components.
  • You provided the required information and access, but the service was not delivered as agreed.
  • The delivered work has significant issues that cannot reasonably be corrected within the agreed scope.

Refund requests are reviewed against the original product description, scope, and stated deliverables. We assess what was promised against what was actually delivered.

What's Not Covered

Refunds are not based on results or outcomes that are outside VRDO's reasonable control. This includes:

  • Search engine rankings, organic traffic, or lead volume
  • AI citations, AI mentions, or appearances in ChatGPT, Google AI Overviews, Perplexity, Gemini, or similar platforms
  • Results or performance from paid advertising campaigns
  • Changes in search algorithms, advertising platforms, competition, or market conditions
  • Results affected by changes made to your website, accounts, campaigns, or other assets after delivery
  • Delays caused by missing information, access, approvals, feedback, or other requirements from your side
  • Requests based solely on a change of mind after the service has been substantially delivered according to its agreed scope

Important: VRDO does not guarantee specific rankings, traffic, leads, conversions, AI visibility, or advertising results. Refund eligibility is based on whether the agreed work was delivered not on guaranteed business outcomes.

Revisions & Corrections

If the delivered work does not fully match the agreed scope, VRDO may, where appropriate, offer a reasonable correction or revision before approving a refund.

This gives us an opportunity to resolve the issue and deliver what was originally promised.

How to Request a Refund

  1. Contact our support team within 7 calendar days of order completion.
  2. Provide your order number and a brief explanation of the issue.
  3. We will review your request against the original scope and deliverables.
  4. We will provide a decision within 3–5 business days.
  5. If approved, the refund will be processed to the original payment method within 5–10 business days, depending on the payment provider.

Partial Deliveries

If only part of an order has been delivered, VRDO may provide a partial refund corresponding to the undelivered portion rather than a full refund. This will be assessed based on the specific order and work completed.

Questions

If you're unsure whether your order qualifies for a refund, contact us at thevrdo07@gmail.com before the 7-day period expires. We're happy to review your situation and clarify your options.